Support Options
Availability
- 24 Hours a day, 7 days a week, 365 days a year
Response
- Immediate automated reply from our mail server to indicate the email has been received
- A technician will respond as soon as feasible
Please provide
- Your full name (or the name of a person SAI should contact)
- The name of the property you are emailing about
- A detailed question
- A phone number where SAI can contact you (if email response is unavailable)
Standard Telephone Support - (800) 433-9855 then press ‘3’
Availability
- 8:30 am to 5:30 pm (Eastern) Monday thru Friday
Response
- You will be routed to the next available support engineer
- Should a support engineer be unavailable, you should leave a detailed voicemail
- A technician will respond as soon as feasible
Please provide
- Your full name (or the name of a person SAI should contact)
- The name of the property you are calling about
- A detailed question
- A phone number where SAI can contact you
EMERGENCY Telephone Support - (877)-430-2801 then press ‘8’
(Emergency is defined as “SYSTEM DOWN”)
Availability
- 24 Hours a day, 7 days a week, 365 days a year
Response
- You will be routed to our voicemail system. Leave a detailed message (see below).
- SAI personnel will respond as soon as feasible
Please provide
- Your full name (or the name of a person SAI should contact)
- The name of the property you are calling about
- A detailed message stating the problem and any steps you have taken toward remedy
- A phone number where SAI can contact you