Support Options

E-Mail - support@controlIQ.com

Availability

  • 24 Hours a day, 7 days a week, 365 days a year

Response

  • Immediate automated reply from our mail server to indicate the email has been received
  • A technician will respond as soon as feasible

Please provide

  • Your full name (or the name of a person SAI should contact)
  • The name of the property you are emailing about
  • A detailed question
  • A phone number where SAI can contact you (if email response is unavailable)

Standard Telephone Support - (800) 433-9855 then press ‘3’

Availability

  • 8:30 am to 5:30 pm (Eastern) Monday thru Friday

Response

  • You will be routed to the next available support engineer
  • Should a support engineer be unavailable, you should leave a detailed voicemail
  • A technician will respond as soon as feasible

Please provide

  • Your full name (or the name of a person SAI should contact)
  • The name of the property you are calling about
  • A detailed question
  • A phone number where SAI can contact you

EMERGENCY Telephone Support - (877)-430-2801 then press ‘8’
(Emergency is defined as “SYSTEM DOWN”)

Availability

  • 24 Hours a day, 7 days a week, 365 days a year

Response

  • You will be routed to our voicemail system. Leave a detailed message (see below).
  • SAI personnel will respond as soon as feasible

Please provide

  • Your full name (or the name of a person SAI should contact)
  • The name of the property you are calling about
  • A detailed message stating the problem and any steps you have taken toward remedy
  • A phone number where SAI can contact you